Ekinops provides SLA based customer support to ensure maximal service availability and optimal network reliability right down to the edge.

Support & Maintenance

Ekinops service engineers have been trained to the highest industry standards. Customers can obtain access to support engineers situated at multiple geographical locations, backed by a 150+ strong engineering department.

Customers that subscribe to a support contract can benefit from priority management of their technical issues. Response and corrective actions times are based on an agreed SLA. Customers can also take advantage of latest software packages including software up-grades, and access to technology experts.

Culture of Ekinops
Perks & Benefits

The value in subscribing to an Ekinops Support Contract

  • Priority support status for accelerated issue resolution and minimum network impact
  • Maximize network availability
  • Faster time to resolution
  • Access to dedicated expert teams
  • Improve operational costs
  • Improve operational efficiency and let your teams focus on the essential subjects

Ekinops Support Package

When a customer signs up to an annual support contract they will receive:

  • Access 24*7*365 to the Ekinops Extranet and the Technical Assistance Center (TAC)
  • Advanced service for security management
  • SLA support from issue acknowledgement to its remediation
  • Regular support reviews and ticket management statistics
  • A single point of contact (SPOC) on subject matter expertise: voice, data, Virtualization, SD-WAN etc.
  • Access to software updates, minor and major releases
Culture of Ekinops

Want to learn more about our Carrier Grade support?

Let’s Talk!


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