Ekinops experts work with you throughout your network lifecycle, from project planning and design to deployment and operations, helping you use your resources more efficiently. We provide professional services including on-call technical support, solution installation and commissioning, training packages, maintenance, and support services. These services are designed to help service providers and partners manage their networks throughout their lifecycle. Our teams provide the expertise and assistance needed to simplify operations, increase user autonomy, and help services run securely and smoothly.
Ekinops customers and partners can request remote assistance, hardware replacement and software updates through MyConnect, according to their support agreement. The support page also brings together the technical documentation for Ekinops cybersecurity solutions and the Declarations of Conformity for our products.
Ekinops services cover every stage of the network lifecycle, from project planning and design to deployment and daily operations. They include professional services, such as design, installation and commissioning, integration and training, and technical support services, such as on-call assistance, maintenance and hardware repair. They apply to optical networking, enterprise networking and cybersecurity solutions.
Professional Services help customers design, deploy, integrate, and adopt Ekinops solutions, while Support helps customers operate, maintain, and troubleshoot those solutions once they are in production.
Ekinops Support is provided after deployment and focuses on maintaining the operational performance and availability of Ekinops products and solutions throughout their lifecycle. Support services typically include technical assistance, incident and issue management under defined SLAs, RMA management, vulnerability management, and access to technical documentation and support resources.
In MyConnect, the Ekinops customer portal. It brings together technical documentation, software downloads including maintenance updates, support ticketing and return material authorization (RMA) requests in one place.
Yes. Ekinops professional services are available as packaged offers or tailored to the scope of work, from service design and build through to daily operations. Support programs are also offered as packages that bundle priority hardware repair, maintenance software updates and direct access to Ekinops technology experts.
