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Thinking ahead: Eradicating downtime needs strategic vision as well as technology

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Organizations focused on delivering network connectivity services, from big national telcos to small, regional service providers, are under pressure to reduce network downtime. A recent report from IHS Research(1) highlighted that US organizations are losing as much as $100m per year to the problem. It seems to be a similar story in Europe, too, where network outages are estimated to be costing companies an average of €75.5k per year(2).

Meanwhile, business technologies are evolving at a blistering pace, raising the stakes even further. The steady march into the Cloud, together with the rise of enterprise mobility are increasing network traffic and deepening the enterprise’s dependency on the network. Looking not so far ahead, the surge of un-manned connections from machine-to-machine (M2M) initiatives is set to compound matters. Against this backdrop, communication service providers (CSPs) are making it their mission to futureproof their networks so they can maintain network stability, speed and security as their customer’s demands intensify.

Organizations that manage multiple branches across dispersed geographic locations, like hotel chains, petrol stations and retailers, have multifaceted dependencies. Here, network performance outages can halt the business in its tracks, severing the link through which customers engage, card payments are verified and the supply chain is managed.

One such organization demonstrating ‘best practice’ in network management is Tokheim, a global managed service provider specializing in the retail oil and gas industry, whose purpose-built international network connects 5000 petrol service station customers worldwide. The success of Tokheim’s business rests on the quality of its network.

In 2013, with the future in mind, Tokheim set about evolving its business-critical network to ensure that it could support the fast growing, always-on transaction environment required by its network of branches To meet performance requirements, Tokheim centralized the application infrastructure management functions needed to monitor the variety of networked point-of-sales (POS) devices deployed on its customers’ forecourts. This upgrade delivers a faster, more reliable payment experience to its customers, supporting its efforts to increase market share. Importantly, the organization also delivered PCI-DSS compliant POS connectivity for its real-time transaction processing and, to minimise the risk of network down time, integrated a number of backup options including 3G and secure VPN remote access to networked locations worldwide.

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