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ONEACCESS

SUPPORT SERVICES

129 services providers worldwide, of all types and sizes, depend on OneAccess
to deliver advanced and market-leading business communications and collaboration services.

OneAccess offers a range of support options for its software and hardware products so that service providers
can meet their own SLAs while maximizing the returns on their investments.

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Global

A global team of highly skilled technical support engineers – ready to help

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Field-proven

Carrier-grade solutions and many years of interoperability expertise

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Automated

A rigorous and highly automated set of test benches

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We care

Dedicated and reactive teams that aim to deliver solutions – fast

OneAccess Support Services options

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Software

Basic and Advanced 3rd level support

Stringent SLA for Advanced 3rd level

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Hardware

OneAccess carrier-class pCPEs are protected by our OneAssurance warranty for 1 or 2 years

Customers also have the option to purchase an Extended Hardware Warranty

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Professional Services

Ad hoc services to leverage OneAccess software and hardware products and features, including customization, certification, training and deployment

Consulting services to turbo-charge large projects

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EKINOPS Worldwide

EKINOPS EMEA & APAC
Telephone +33 (0)1 77 71 12 00

EKINOPS AMERICAS
Telephone 800-670-2618

 

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