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Location: USA City: Rockville, MD Department: Central Support Operations Contract Type: Full time

Job Description

Ekinops provides pre and post sales technical support services to its customers.

You are reporting to the US Technical Support Manager

Pre-sales and Post-sales support Responsibilities

  • Lab and field trials at Ekinops premises and/ or at customer facilities.
  • Write test plans and ensure their execution with the customer
  • Write and support methods of procedures.
  • Supporting Customers and/or Contractors installations, commissioning and acceptance testing of Ekinops DWDM networks.
  • Provide formal and hands on training to customers on Ekinops transport products (transport platform and network management)
  • Provide technical customer support by mail, phone or Ekinops web site incl 24/7 coverage.
  • Register support requests in Ekinops support trouble ticketing tool and ensure follow-up until ticket closure
  • Open RMAs and ensure RMAs follow-up

Skill of the applicant

Education

Engineer with a specialty in OTN optical networks

Main knowledge

  • At least 5 years of Ethernet and/or OTN circuit design, provisioning, or engineering experience
  • Experience in a carrier or ISP environment
  • Experience with dark fiber, SONET, DWDM, IP, and switched Ethernet
  • Strong knowledge of OTN standard
  • Knowledge of DWDM transmission parameters (NLE, OSNR, FEC performance, …)
  • Knowledge of Netconf.
  • Trouble shooting skills.
  • Experience in Test and Measurement equipment for DWDM and Ethernet (Optical Spectrum Analyzer, OTDR, protocol testers,…)
  • Strong MS Office skills

Experience

10 year of experience in the Telecom industry among which at least 2 to 5 years of experience integrating/Validating OTN products, or deploying OTN products, or providing technical support with a telecom manufacturer or with a telecom operator.

An experience as a trainer is a plus

Particular abilities

  • Clear and effective communication skills 
  • Ability to drive several tasks in parallel
  • Experience in customer relation
  • Ability to work independently and make decisions
  • Ability to give oral presentations in English
  • Position subject to travels in North America (50% of time)

To apply

Ekinops endeavours to be an employer of choice. Our teams are dedicated, imaginative and astute. We strive to work together around our core values, which includes dynamism, empowerment and customer focus.

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