Location: India City: Bangalore Department: R&D Contract Type: Full time

Flexible work:  mix on site - remote

Are you looking for a career in an R&D environment, designing & writing technical guides & documentation for our products? Are you motivated by challenges and eager to achieve goals & meet deadlines, with a sound customer & quality focus?

Job Context

For over 20 years, Ekinops has been driving innovation in network systems. We provide solutions focused on the needs of a variety of communication service providers.  We provide open, trusted and innovative network connectivity and enable our customers’ success by delivering high value-added software-driven solutions. Today, over 120 international service providers, including numerous Tier 1 carriers around the world, trust our people and technologies.

Over 50% of our near 500-strong team works in our multi-national R&D centers. Our company has a strong international background, with sales offices strategically located around the world.

Duties and Responsibilities

We are currently looking for a skilled technical writer to join our growing organization. In this position, you will create easy-to-understand user content and product documentation to increase product clarity, performance, and usability.

A strong knowledge base and the ability to work cooperatively with other teams are a must.

You will be part of the Logistics team in the R&D Operations department and will co-operate with your colleagues from R&D, Product Marketing, and other technical writers in France, Belgium, India & Brazil, reporting to the Director R&D Operations.

Direct job coaching is provided and you will gradually work more independently within the team.

As an R&D Technical Writer, you will:

  • Work with internal teams to understand product documentation requirements
  • Create strong content that meets company standards and audience goals
  • Create content showing customers how to use our SD-WAN solution and how to get the most out it: writing general overviews, detailed manuals and guides, API reference pages, and tutorials.
  • Write straight-forward user tutorials, installation & user guides – describing both software & hardware functionality of our equipment
  • Writing blogs, white papers, and working with our marketing teams to generate public content
  • Use a variety of media formats; include images and charts
  • Analyze support tickets, product documentation & functionality and make improvements where necessary

Profile and skills

Qualification / Competencies:

  • Bachelor in Computer Science, Engineering, or equivalent
  • Demonstrated high-level English technical writing ability
  • Experience in technical writing of software documentation
  • Skill in converting technical jargon to clear and concise language
  • Working knowledge of Framemaker, Microsoft Office suite and DocOps (git, Markdown, reStructuredText)
  • Basic knowledge of SD-WAN, NFV, networking, routers and data-communication equipment in general

Hard/soft skills:

  • Excellent communication skills, both verbal and written
  • Planning and organizing skills, ability to prioritize in a challenging environment
  • Customer minded (internal and/or external clients)

Languages : English : fluent – written & spoken

To apply

Ekinops endeavours to be an employer of choice. Our teams are dedicated, imaginative and astute. We strive to work together around our core values, which includes dynamism, empowerment and customer focus.

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